Go to BusinessBalls.com. Under “quality process improvement tools and techniques” and review all of the tools and techniques for process evaluation and improvement. Select one tool or technique and discuss how you would use it to analyze and improve a manufacturing or service process in an actual application. Provide specific examples from your current or previous work experience.
Responses to your classmates should include alternatives to these suggestions. Consider this as an email exchange with project teammates as you prepare a decision support paper for senior management on the topic of quality and process improvement. Responses should assume a “what if” approach.